What do I need to know about canceling my Breezeline services?

Canceling with Breezeline will impact the services you have access to. Review our FAQs to understand what the next steps are!

Overview

Breezeline would like to remind you of the services you’ll no longer have access to following a cancelation. These include:

  • Internet: You will lose access to Internet, wireless Internet, and email services as soon as your request is processed.
  • TV: You will lose access to live TV, video service, on-demand content, recorded content, and any interactive TV services.
  • Home Phone: You will lose access to your home phone service, including voice calling, voicemail, 911, phone manager, and other associated services.

Good to know: If you decide to keep mobile services, any promotions associated with this service will be lost if you cancel Internet, TV, or home phone services.

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How do I return my rental equipment?

Breezeline makes returning your rental equipment easy! Follow these simple steps to return your equipment!

Good to know:

  • You have 30 days to return your equipment, but charges will be immediately displayed in your account after canceling. The fee will be waived once the equipment is received.
  • If you own your equipment, it’s yours to keep! There is no need to worry about following our return process.

How do I pay my final bill?

If you’ve signed up for Breezeline’s AutoPay services, your final bill will be paid online following a cancelation. Alternatively, you can choose to pay on the My Breezeline App, by mail, or by phone.

Good to know:

  • You’ll receive a final bill within 30 days of cancelation. It can take up to 10 business days for the mail to be received and for the payment to be applied to your Breezeline account.
  • Breezeline will continue to charge for services until the end of the billing cycle or until all equipment has been returned.

What happens if I cancel in the middle of a billing cycle?

If you cancel your service(s) during the middle of a billing cycle, you will be charged for the remaining period within that month. You may also choose to cancel your services at the end of your monthly billing cycle. You’ll receive your final bill with any outstanding fees following your cancellation.

Are there early cancelation fees?

Breezeline does not charge for early cancelations.

What happens to my Breezeline email address?

After your cancelation is processed, your email will be deactivated, and you will lose all access to your Breezeline emails. Canceled accounts cannot be recovered, so be sure to save any important emails before canceling your services.

What happens to any TV shows or movies I purchased through Breezeline?

Once your cancelation is processed, you will no longer have access to TV shows or movies that you previously purchased.

Can I still access Breezeline WiFi Hotspots?

Access to Breezeline WiFi Hotspots is independent of our mobile service plan. If you previously had access to Breezeline WiFi Hotspots, then you should still be able to access them if you cancel your mobile service.

What if I changed my mind and want to resubscribe to Breezeline services?

We’d be happy to have you back! Simply call us at 888.536.9600 and we’ll have your services up and running again in no time!

What if I want to keep my Breezeline Mobile service?

You can keep your mobile service with Breezeline however, any promotions associated with your mobile service will be canceled if you cancel Internet, TV, or home phone services.

What can I expect if I’m owed a refund?

Refunds will be returned to the form of payment you have listed on file (e.g., credit cards are electronically refunded within 30-60 days). If your account does not have a payment form listed, or you have an Electronic Fund Transfer (EFT) set up, a check will be mailed in the name of the account holder to the mailing address on file. This process typically takes 4-6 weeks once all equipment has been returned. 

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