How do I return my equipment?

The process for returning your equipment can easily be completed within your My Account portal.

Important: All equipment must be returned within 30 days of disconnection or change of services to avoid being billed for unreturned equipment.To see if your device is eligible for return, follow these steps:

1. Sign in to My Account.
2. Select Equipment from the side menu.
3. Click Return Equipment.
   • Note: Eligible devices will be listed under the Equipment to return heading. 
     

Shipment Information

In My Account, you can create a pre-paid USPS shipping label and return your device(s) straight to our facilities. If you don’t have access to a printer, you can also generate a QR code and email it to yourself to have on your phone. Show your code to a representative at your post office, and they’ll take care of the rest!

Important: Keep your tracking number for reference during the shipping process so you can track its progress. Please allow 7-10 days for processing.

Helpful tips:

• Use a single sturdy box (max. size: 12x12x12) for all items you’re returning. Additional shipping fees for multiple boxes will be the sender's responsibility.
• Secure all items to prevent damage during travel.
• Include all cords, remotes, and cables.
• Please only return your remote if you are also shipping back additional Breezeline equipment.

Don’t see your device listed under Equipment to return?

Many local recycling centers are happy to accept devices that cannot be returned .See if your device is eligible for recycling at a local recycling center near you.

Business Equipment Returns

To return business equipment, please follow the steps outlined in our dedicated article.

Note: This article does NOT apply to Hosted Voice equipment. To return Hosted Voice products, please follow the steps in our Hosted Voice equipment return article.