How to Safely Return Your Fiber Equipment

Overview

Returning your equipment is quick and easy! Follow these steps to ensure a smooth return and avoid unreturned hardware fees.

⚠️ A Note on Laser Safety

Your Fiber modem uses invisible light to transmit data. Even if you cannot see the light, it can still cause eye damage.

  • Never look directly into the end of the fiber cable.
  • Never look directly into the port on the back of the modem.

Step 1: Power Down First

Unplug the power cord from the wall outlet. This ensures the internal laser is powered off before you handle any other cables.

 

Step 2: Disconnect the Fiber Cable

Fiber optic cables are delicate. Please follow these instructions to avoid damaging the connector or the wall plate:

  1. Locate the Fiber Port: Usually labeled "Fiber," "PON," or "Optical."
  2. Grip the Connector: Hold the plastic sliding sleeve (usually green or blue).
    • Do not pull on the thin cable itself, as this can snap the glass fiber inside.
  3. Pull Straight Out: Pull the connector firmly away from the modem. You may feel a slight "click" as it releases.

💡 Important: If you see a small plastic "dust cap" hanging near the cable or in your return kit, please snap it onto the end of the fiber cable to keep the glass clean.

 

Step 3: Disconnect from the Wall Plate

If your cable is plugged into a wall plate, disconnect that end by pulling the plastic housing straight out.

  • Pro Tip: Please leave any wiring that is attached to your baseboards or disappearing into the wall exactly where it is.
  • What we need: We only need the detachable fiber jumper cable,the Power Adapter and the modem back!

 

Step 4: Pack It Up

Place the following items into your return box:

Item Description
Fiber Modem The ONT/Gateway device.
Power Adapter The "brick" and the wall plug.
Ethernet Cables Usually yellow, blue, or white.
Fiber Jumper Cable Only if it is detachable from the wall.

 

Step 5: Ship It Back

  1. Seal the box securely.
  2. Attach the prepaid return label provided in your email or kit.
  3. Drop it off at any authorized shipping location.
  4. Save your receipt! This is your proof of return.

Need a replacement label? If you can't find your prepaid label, visit our Web Portal or reply to this email, and we’ll send a new one right over.

*Breezeline is not responsible for any harm, damage or injury resulting from customer’s misuse or failure to follow all provided instructions and warning. 

Did you find this article helpful?