How do I update the APN settings on my TCL device?

Overview

Step 1: Ensure you have the latest Operating System installed on your device.

  • Click the link for instructions to update your device (Link)
  • Enter your device model and make
  • Enter in the Search bar “installing software updates”
  • Follow the steps listed

Step 2: Open Settings and select Network & Internet under Network settings

Step 3: Select the Mobile network option.

Step 4 : Select Access Point Names from the list of options.

  • If you see “ereseller” already listed, no further action is required and you can simply bypass the following steps
  • If you do NOT see “ereseller”, please proceed with the following steps

Step 5: Tap the Menu icon (often a plus sign or the three vertical dots) and select New APN.

Step 6: Enter APN Details**: The settings are case-sensitive, so be sure you’re entering the information exactly as it’s shown here.

  • Name: ereseller
  • APN: ereseller
  • MMSC: http://mmsc.mobile.att.net
  • Multimedia Message Proxy: proxy.mobile.att.net
  • Multimedia Message Port: 80
  • MCC: 310
  • MNC: 280
  • APN Type: default,mms,supl,xcap,fota
  • APN Protocol: IPv4v6
  • APN Roaming Protocol: IPv4v6
  • MVNO type: GID
  • MVNO value: 20FF

Step 7: Tap theMenu icon again and select Save.

Step 8: Go back to the Access Point Names list and tap on your newly created APN to enable it.

Step 9: Restart: Power off and then power on your device.

You can do the following steps to ensure your device is functioning properly

  • Turn off Wi-Fi on your phone so you’re only using mobile data
  • Test your device
    • Make a call to your phone (inbound call)
    • Call someone else (Outbound call)
    • Send a regular text message
    • Send a picture message (MMS)
    • Open a website to confirm mobile data is working
  • If everything works, turn your Wi-Fi back on

*If the "New APN" option is missing from the APN screen, please contact us at 855.214.6014 as some phones have software limitations on adding settings.

**Please note that the following settings are not set and can be left unchanged/blank. Proxy, Port, Username, Password, Server, and Authentication Type

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