Why does my WiFi keep dropping?

If your WiFi keeps dropping, try the troubleshooting steps below.

Reset your modem

Sometimes your modem needs to be reset after a power outage or surge. If your modem is not connecting to the Internet, follow these simple modem troubleshooting steps.

My Account reset

1. Open My Account and login.
2. Select Equipment from the side menu.
3. Under Troubleshooting Steps, click the reset button that matches your modem type.

Unplug your modem

1. Unplug your modem’s power cord from the device.
2. Remove the battery from the modem.
   • Note: Some modems do not have batteries. If this is the case for you, you can skip this step.
3. Wait 1 minute and re-insert the battery.
4. Ensure the coaxial cable is tightly secured before moving to the next step.
5. Plug the power cord back in. If the top few lights turn on you’ve successfully reset your modem!

Check your connections

1. Loose cables attached to the modem, router, wall, or computer.
   • Solution: Check to make sure cables are secure to all outlets.
2. Poor signal strength between wireless devices and WiFi source.
   • Solution: Take an Internet Speed Test when connected to WiFi and again when linked to a router.

Note: Wireless signals can be interfered with by obstructions such as walls, floors, and distance. You may need to move your devices closer together.

Consider your devices

If you’ve tried troubleshooting and are still experiencing issues, it’s possible that you have too many devices connected to your internet at once

We’re here to help!

Start a chat or call us and one of our experts will help you get to the source of your connectivity issues. Steps to resolving your Internet connection may look like:

• Finding an Internet service that fits your unique needs
• Looking into network issues that could be causing the problem
• Sending a truck roll to your home to replace or fix your existing equipment