How do I update the APN settings on my Samsung device?

Overview

Step 1 : Ensure you have the latest Operating System installed on your device.

  • Click the link for instructions to update your device (Link)
  • Enter your device model and make
  • Enter in the Search bar “installing software updates”
  • Follow the steps listed

Step 2 : Open Settings: Find and tap the Settings icon on your Samsung phone's home screen.

Step 3 : Navigate to Connections: Select the Connections option from the settings menu.

Step 4 : Go to Mobile Networks: Tap on Mobile Networks.

Step 5 : Access Point Names: Select Access Point Names from the list of options.

If you see “ereseller” already listed, no further action is required and you can simply bypass the following steps

If you do NOT see “ereseller”, please proceed with the following steps

Step 6 : Add a New APN*: Tap the Add icon (often a plus sign or the three vertical dots) to create a new APN.

Step 7 : Enter APN Details**: The settings are case-sensitive, so be sure you’re entering the information exactly as it’s shown here.

  • Name: ereseller
  • APN: ereseller
  • MMSC: http://mmsc.mobile.att.net
  • Multimedia Message Proxy: proxy.mobile.att.net
  • Multimedia Message Port: 80
  • MCC: 310
  • MNC: 280
  • APN Type: default,mms,supl,xcap,fota
  • APN Protocol: IPv4v6
  • APN Roaming Protocol: IPv4v6
  • MVNO type: GID
  • MVNO value: 20FF

Step 8 : Save the APN: Tap the three vertical dots (or More options) and select Save.

Step 9 : Select the New APN: Ensure your newly created APN is selected by tapping it on the Access Point Names screen to activate it.

Step 10 : Restart: Power off and then power on your device.

You can do the following steps to ensure your device is functioning properly

  • Turn off Wi-Fi on your phone so you’re only using mobile data
  • Test your device
    • Make a call to your phone (inbound call)
    • Call someone else (Outbound call)
    • Send a regular text message
    • Send a picture message (MMS)
    • Open a website to confirm mobile data is working
  • If everything works, turn your Wi-Fi back on

*If the "+" option is missing from the APN screen, please contact us at 855.214.6014 as some phones have software limitations on adding settings.

**Please note that the following settings are not set and can be left unchanged/blank. Proxy, Port, Username, Password, Server, and Authentication Type

***You may have to wait a few minutes for all RCS messaging settings to kick in (i.e. using RCS messaging may take a few minutes to load). Ensure that you validate by texting someone and ensuring they get the text in the message conversation stating the messaging is now RCS.

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