How do I update the APN settings on my Motorola device?

Overview

Step 1 : Ensure you have the latest Operating System installed on your device.

  • Click the link for instructions to update your device (Link)
  • Enter your device model and make
  • Enter in the Search bar “installing software updates”
  • Follow the steps listed

Step 2 : Open Settings and select Network & Internet

Step 3 : Select the SIMs & Mobile network option.

Step 4 : Select the Breezeline SIM card

Step 5 : Select Access Point Names from the list of options.

  • If you see “ereseller” already listed, no further action is required and you can simply bypass the following steps
  • If you do NOT see “ereseller”, please proceed with the following steps

Step 6 : Tap the + icon (often a plus sign or the three vertical dots) to create a new APN.

Step 7 : Enter APN Details**: The settings are case-sensitive, so be sure you’re entering the information exactly as it’s shown here.

  • Name: ereseller
  • APN: ereseller
  • MMSC: http://mmsc.mobile.att.net
  • Multimedia Message Proxy: proxy.mobile.att.net
  • Multimedia Message Port: 80
  • MCC: 310
  • MNC: 280
  • APN Type: default,mms,supl,xcap,fota
  • APN Protocol: IPv4v6
  • APN Roaming Protocol: IPv4v6
  • MVNO type: GID
  • MVNO value: 20FF
  • Step 8 : Tap the three vertical dots (or More options) and select Save.

Step 9 : Ensure your newly created APN is selected by tapping it on the Access Point Names screen to activate it.

Step 10 : Restart: Power off and then power on your device.

You can do the following steps to ensure your device is functioning properly

  • Turn off Wi-Fi on your phone so you’re only using mobile data
  • Test your device
    • Make a call to your phone (inbound call)
    • Call someone else (Outbound call)
    • Send a regular text message
    • Send a picture message (MMS)
    • Open a website to confirm mobile data is working
  • If everything works, turn your Wi-Fi back on

*If the "+" option is missing from the APN screen, please contact us at 855.214.6014 as some phones have software limitations on adding settings.

**Please note that the following settings are not set and can be left unchanged/blank. Proxy, Port, Username, Password, Server, and Authentication Type

Messaging using the Motorola messaging application may be limited. Please download and use the Google Messaging App from the Google Play Once downloaded and installed, open the Google Messaging App and when asked if you would like to make this your default application, select “Yes - make it default”. It is also recommended to replace the messaging application on your home screen with the newly downloaded Google Messaging App

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